Privacy Policy

1. Introduction

At LUXEAI, LLC ("LUXEAI," "we," "us," or "our"), your privacy is a top priority. This Privacy Policy describes how we collect, use, protect, and share your information when you use our website, mobile app, SMS services, and personalized luxury intelligence features ("Services"). By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Policy.

2. Information We Collect

We collect a variety of information to deliver and enhance your personalized experience with LUXEAI.

a. Information You Provide

• Contact Details: Name, email address, and phone number.
• Profile Information: Location, preferences, quiz answers, loyalty and rewards program details, and other personal data you share.
• SMS and Communication: When you opt in to our SMS services, we collect your phone number and any message content you send or receive.

b. Information We Collect Automatically

• Device & Usage Data: IP address, device type, browser, pages viewed, and usage analytics.
• Location Data: With your permission, we may collect and use location data to improve personalization.

c. Information from Third Parties

• Linked Accounts: If you connect loyalty or rewards accounts (such as Amex or hotel partners), we may receive data from those third parties to enhance your experience.

3. How We Use Your Information

We use your information to provide, personalize, and improve our Services, including:

• Personalized Recommendations: We use AI and analytics to deliver curated suggestions for travel, dining, shopping, events, and experiences based on your preferences, activity, and history.
• SMS Communication: We use your phone number to send you personalized luxury picks, offers, reminders, and updates via SMS. Message and data rates may apply. You may opt out at any time by replying "STOP" to any message.
• Account Management: To create and manage your account, respond to inquiries, and provide support.
• Product Improvement: To analyze usage trends, improve our Services, and develop new features.
• Legal & Security: To comply with legal obligations, prevent fraud, and protect our users and Services.

4. How We Share Your Information

We value your privacy and do not sell your personal information. We may share your information as follows:

• Service Providers: With trusted partners who help us deliver our technology, SMS, analytics, personalization, and customer support.
• Affiliated Brands and Partners: With your explicit consent, we may share limited information to facilitate exclusive offers, bookings, or perks.
• Legal and Regulatory Requirements: If required by law or government request, or to protect our rights and the safety of our users.
• Business Transfers: If LUXEAI is involved in a merger, acquisition, or sale of assets, your information may be transferred accordingly.

5. SMS and Mobile Messaging

By providing your phone number and opting in, you agree to receive personalized messages from LUXEAI. These messages may include recommendations, exclusive offers, event reminders, and updates. You can opt out at any time by replying "STOP" or following the opt-out instructions in any message.

6. Data Security and Retention

We implement industry-standard security measures to protect your information. Your personal data is retained only as long as necessary to fulfill the purposes described in this Policy or as required by law. If you request account deletion, your data will be deleted except where retention is required for legal or legitimate business reasons.

7. Your Rights and Choices

You have choices regarding your personal information:

• Access and Correction: You may request access to, or correction of, your personal data at any time.
• Opt-Out: You may unsubscribe from emails and SMS communications at any time.
• Account Deletion: You may request deletion of your account and personal information by contacting us.

To exercise any of these rights, email us at hello@luxelistmedia.com or call 470-730-8253. We may require verification of your identity before processing requests.

8. GDPR and International Data Rights

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under the General Data Protection Regulation (GDPR):

• The right to access, correct, or delete your personal data.
• The right to object to or restrict our processing of your data.
• The right to data portability.
• The right to withdraw consent at any time (this does not affect processing already done).
• The right to lodge a complaint with your local supervisory authority.

We process your information only when we have a lawful basis, including your consent, contractual necessity, legal compliance, or our legitimate interests. International users understand that their data may be transferred to, processed, and stored in the United States and other countries.

9. CCPA and California Privacy Rights

If you are a California resident, you are entitled to additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
• Right to Opt-Out: You have the right to opt out of any sale or sharing of personal information. LUXEAI does not sell personal information.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights.

To make a request, contact us at hello@luxelistmedia.com or call 470-730-8253. We may verify your identity before processing your request.

10. Children's Privacy

Our Services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe we have collected such data, please contact us for prompt removal.

11. International Transfers

LUXEAI, LLC is based in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the United States and other countries. We will ensure appropriate safeguards are in place as required by applicable law.

12. Policy Updates

We may update this Privacy Policy periodically. Updates will be posted to this page with a new effective date. Continued use of the Services indicates acceptance of any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact:

LUXEAI: The future of lifestyle intelligence is privacy-first. Thank you for trusting us.